Shipping Policy

How much does shipping cost?

Shipping prices are determined on the checkout page based on your shipping address location.

When will my order be shipped?

Orders ship within 2 days after your order is placed, e.g. if you order on a Monday afternoon, your order will ship on Tuesday, etc. Orders placed after 4 AM EST on Thursday will ship the following Monday to ensure cases are not held in a shipping warehouse over the weekend. If you need your order in a hurry, we suggest placing it between Sunday-Wednesday to ensure express service.

How do i track my order?

Tracking numbers are sent out nightly (Monday-Thursday) via e-mail. If you have any questions about the status of your order, simply email and we’ll be in our main command station answering the universe's big questions on delivery.

My package never arrived?

Text or e-mail us. We’ll do our best to work with the carrier to resolve this, though please note our shipping policy below:

To get Amaí to you as fast as possible, we release all shipments without signature requirements and cannot be held responsible for shipping errors. You can help make sure nothing goes wrong with your delivery by:

  1. Ensuring your address can accept deliveries; no PO boxes, no Army Post Office (APO), and no Fleet Post Office (FPO)
  2. Checking your confirmation email to make sure there are no typos in your address details and that your unit # is included (for larger apartment buildings)
  3. Follow your tracking link closely to monitor for errors or alerts; if your building is locked to outsiders (no lobby, mailroom, etc.) then to be extra safe we recommend calling the carrier with your tracking details and requesting a specific service (i.e. "leave the package on the front stoop, please").

Can I expedite shipping for my order?

All orders ship via 3-4 day shipping to ensure you receive your product as soon as possible. Orders placed Thursday-Saturday will ship the following Monday. If you need your order in a hurry, we suggest placing it between Sunday-Wednesday to ensure express service.

Do you ship to my country?

We currently only ship within the US at this time.

How can I contact you?

for all general questions, email

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